Frequently Asked Questions

 

Credit and Collection Department

  

• Will I automatically get a credit line when I open an account with Ingram Micro? 
  
  ​No, your account will be open on a pre-paid basis, meaning that we will have to receive payment before your order is prepared and shipped.
   
•  How can I get a credit line and Net 30 terms?
  
  To obtain line of credit you will have to submit a completed application and along with Financial information from your company including but not limited to:
  •  Last 2 year-end Financial Statements and Interim if possible audited, otherwise signed by a company official.
     
  • Two Commercial references that include the date your company’s account was open, credit limit and terms, if they have signed guarantees, payment history and date of the last purchase.
  • 
    A Bank reference letter with the date of opening of the account, average balance, available credit line, credit terms, payment conditions, availability and collateral granted.

 

• Which payment methods are accepted?
  
  We accept Wire transfers, ACH, checks and credit card. Credit cards accepted are Visa, Master Card and Discovery and for pre-paid orders only.
  
   
• Can I pay with credit card for an order that was invoiced with terms and is due?
  
  No, once your order is invoiced with terms and is due for payment, we will not accept payments with credit card.
  
   
•  Will the account accrue interest charges if the invoices are not paid on time?
  
  Yes, your account will accrue interest charges 1.5% monthly (18% year) when not paid on time. These charges must be paid, and you are agreeing to pay it once you sign your application to be an Ingram Micro reseller. If you have any issues concerning these charges, please let us know beforehand. This agreement is shown on section 3-A – Method of Payment in your Reseller Application.

 

• Who is responsible for the cost involved in sending payments to Ingram Micro?
  
  The sender is responsible. Ingram Micro will not pay for the cost of transferring or sending money to us. Be aware that for International transfers an Intermediary Bank is usually used and you are also responsible for that charge. We encourage you to ask your Bank before sending the payment if they will be using an Intermediary Bank and to charge that cost to you to ensure your payment reach us in full, otherwise you will have to add that cost on your next payment.
  
   
•  How I can ensure that my payments are applied correctly?
  
  To make sure that your payments are applied correctly and in a timely manner always include your account number (customer number) on your Wire Transfer, ACH or Check. Also, we encourage you to send a detail application to your Credit Representative to avoid reconciliation issues and/or delays in the application of your payment.

 

• Can my orders get delay because my account is past due even if the products are available?
  
  Yes, your orders may be delayed if your account is not current and or if we have not received a payment confirmation. We highly recommend keeping your account current to avoid order delays and accrual of interest charges.

 

• What will happen if I fail to make payments on my account?

 

1. If your account is past due 15 days – 60 days after the due date it will be placed on Credit hold, (order delays) which means no orders will shipped until payment is received and the account is current.
2. If your account is past due over 60 days it will be sent to our Legal Collection Desk, your credit line might be at risk.
3. ​If your account is over 90 days past due will be sent to Legal Collection and all your credit benefits will be suspended.

 

• Where should I send my payments?
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• Where can I view the transactions in my account and /or print invoices?
  
  You can access and monitor the transaction on your account by enrolling on Bill Trust. 
  Go to and use ENROLLMENT TOKEN at the BOTTOM of your bill to have account activated on this tool TODAY.
  
   
•  What should I do if I need an RMA?
  
  For RMAs please contact our Customer Service Department and notify your sales representative. We encourage you to do that as soon as you realized you need to return the merchandise, or your order was not received, do not wait until your invoice is due. Be aware that the fright charges will not be reimburse in most cases.

 

•  Do I have to pay for Freight?
  
  Yes, unless you are offered Free shipping when placing the order, you will have to pay for Freight. You will receive a quote when placing the order, but the final cost will be added after your order is processed and ready to ship and in some cases after is shipped since the charges are based on dimension, weight and where are we sending the order.